Refund policy

We accept returns only for defective items. Every Taj AlArab watch is inspected before shipping, so returns are limited to manufacturing defects or items damaged on arrival.

Damaged on arrival

Please inspect your order upon delivery. If your watch arrives damaged or defective, reach out through our contact page within 48 hours of delivery, including your order number and photos of the issue. Once approved, we will cover the cost of return shipping and send a replacement or issue a full refund.

Manufacturing defects

Every Taj AlArab watch includes a 1-year warranty covering manufacturing defects from the date of delivery. If a defect appears within the warranty period, contact us through our contact page with your order number and photos, and we will repair or replace the watch. The warranty does not cover normal wear and tear, straps and buckles, scratches, water damage beyond the stated resistance rating, or damage caused by misuse or unauthorized repair.

Refunds

Approved refunds are issued to your original payment method within 5–10 business days. For Cash on Delivery orders, refunds are issued by bank transfer.

Exchanges & change of mind

We do not offer exchanges or returns for change of mind. Please review product details carefully before placing your order.